Once you have submitted a request for a quote either online or by phone, you will be contacted by an account executive. You will be required to sign a reservation confirmation as well as make a 50% deposit when booking a order.
Booking Process
A quality assurance coordinator will contact you after your trip has been booked. Your quality assurance coordinator will work with you by setting up final payment and helping you with your trip details.
Bus Information
Typically, operators have a 4 or 5 hour minimum on their buses. However, there are some operators who offer a transfer rate if you have a one-way short trip (i.e. an airport transfer).
All of our motorcoaches come equipped with wi-fi.
Yes, all of our buses have air conditioning available.
Ask your account executive for a motor coach with a VCR so you can play children’s movies to keep them occupied during travel. You can also find out if the bus has a cassette or CD player onboard.
Depending on the size of the bus there are usually 2-6 monitors on the bus.
Our buses have several 110-volt power outlets throughout the cabin, located at every other seat.
If you want alcohol let your account executive know ahead of time so he or she can search for that option. A refundable or non-refundable alcohol deposit may be required depending on the trip. Smoking, however, is NOT permitted on the buses.
Small, travel-size coolers are allowed on most buses. The cooler must be able to fit on a seat so that the aisles are clear.
The buses shown on our website are examples of the buses we charter. Buses are subject to trip availability. If you have a specific question about a certain bus and its look or layout, please contact Coast To Coast Tours for assistance.
Yes, we do work with operators who are School Pupil Activity Buses (SPAB) certified. Please make this request to your account executive at time of booking.
Yes, we do have buses with ADA accessibility available. Please request that option of your account executive at time of booking.
Payments
Coast To Coast Tours proudly accepts Visa, MasterCard, American Express, Discover, checks, money orders, and wire transfers.
Coast To Coast Tours requires a deposit of 10% of the total fare at the time of booking to secure your price and availability. The exact deposit required is stated on the proposal and is based on the size of the order. Full payment is due 14 days prior to the travel date.
Your deposit is refundable up to 32 days prior to departure date. Service cancelled within 30 days prior to departure will forfeit deposit. Any service cancelled within 14 days of departure will be assessed a fee of no more than 50% of the cost of trip. Any service that is cancelled within 7 days of departure will forfeit the full amount of paid trip.
Yes. Parking, bridge tolls, and road tolls are not included in the cost.
You are not obligated to tip a driver but we recommend that if you are satisfied with your service, you tip the driver directly or include it in your payment.
Typically, when booking five or more buses in a single area you will receive a quantity discount. Discounts are always dependent on availability and time of year.
You must have made five or more orders with us to be considered for an account. We also require that you make at least 25 orders with us within a year. If you meet these requirements, our financial department will help you set up an account.
Miscellaneous
The cost of your trip is based on the itinerary that was given to us by the group organizer. If there are additional hours added to the trip you will be responsible for covering those costs.
Tax regulations are handled on a state-by-state basis. Please communicate your tax needs at time of booking. Also, proof of tax exempt certification must be provided.
Generally, we can accommodate just about any changes to your trip. When changes involve moving up or postponing your trip, this is generally handeled as a cancelation and rebook. We can sometimes waive cancelation fees on re-booking as long as there is availability, the same bus partner is used, and the total cost of your trip does not change.
Typically, it is the responsibility of the client to find a room for the driver. Often a hotel will include a complimentary room for the driver if you have a large group staying at the hotel.
Coast To Coast Tours has a 24-hour rapid response line to assist you in any emergency.
Yes, Coast To Coast Tours only partners with operators who have a minimum of $5 million in insurance. If necessary, we can get you proof of insurance after your booking.
Yes, your account executive will work to ensure your event transportation is handled.
Just let your account executive know, and Coast To Coast Tours will tailor this service to meet your needs.