Frequently Asked Questions

What is the booking process?

Once you have submitted a request for a quote either online or by phone, you will be contacted by an account executive. You will be required to sign a reservation confirmation as well as make a 50% deposit when booking a order.

What happens after I book an order?

A quality assurance coordinator will contact you after your trip has been booked. Your quality assurance coordinator will work with you by setting up final payment and helping you with your trip details.

If I don't need the bus for the whole day, do I still need to pay for it all day?

Typically, operators have a 4 or 5 hour minimum on their buses. However, there are some operators who offer a transfer rate if you have a one-way short trip (i.e. an airport transfer).

Can I use wireless internet en route to my destination?

All of our motorcoaches come equipped with wi-fi.

Do your buses have air conditioning?

Yes, all of our buses have air conditioning available.

Is there any entertainment on board for children?

Ask your account executive for a motor coach with a VCR so you can play children's movies to keep them occupied during travel. You can also find out if the bus has a cassette or CD player onboard.

How many television monitors will my bus have?​

Depending on the size of the bus there are usually 2-6 monitors on the bus.

Can I charge my electronic devices onboard?

Our buses have several 110-volt power outlets throughout the cabin, located at every other seat.

Is alcohol and/or smoking allowed onboard?

If you want alcohol let your account executive know ahead of time so he or she can search for that option. A refundable or non-refundable alcohol deposit may be required depending on the trip. Smoking, however, is NOT permitted on the buses.

Can I bring a cooler on the bus?

Small, travel-size coolers are allowed on most buses. The cooler must be able to fit on a seat so that the aisles are clear.

Will my bus look like the one on your website?

The buses shown on our website are examples of the buses we charter. Buses are subject to trip availability. If you have a specific question about a certain bus and its look or layout, please contact Coast To Coast Tours for assistance.

Do you have buses with SPAB certification?

Yes, we do work with operators who are School Pupil Activity Buses (SPAB) certified. Please make this request to your account executive at time of booking.

Are you able to get buses that have handicap accessibility?

Yes, we do have buses with ADA accessibility available. Please request that option of your account executive at time of booking.

How can I pay?

Coast To Coast Tours proudly accepts Visa, MasterCard, American Express, Discover, checks, money orders, and wire transfers.

What type of deposit is required?

Coast To Coast Tours requires a deposit of 10% of the total fare at the time of booking to secure your price and availability. The exact deposit required is stated on the proposal and is based on the size of the order. Full payment is due 14 days prior to the travel date.

What is the refund policy?

Your deposit is refundable up to 32 days prior to departure date. Service cancelled within 30 days prior to departure will forfeit deposit. Any service cancelled within 14 days of departure will be assessed a fee of no more than 50% of the cost of trip. Any service that is cancelled within 7 days of departure will forfeit the full amount of paid trip.

Do I pay for parking or tolls?

Yes. Parking, bridge tolls, and road tolls are not included in the cost.

Do I need to tip the driver?

You are not obligated to tip a driver but we recommend that if you are satisfied with your service, you tip the driver directly or include it in your payment.

Is there a discount for renting more then one bus?

Typically, when booking five or more buses in a single area you will receive a quantity discount. Discounts are always dependent on availability and time of year.

Can I pay on an account basis?

You must have made five or more orders with us to be considered for an account. We also require that you make at least 25 orders with us within a year. If you meet these requirements, our financial department will help you set up an account.

What if my trip runs longer than expected?

The cost of your trip is based on the itinerary that was given to us by the group organizer. If there are additional hours added to the trip you will be responsible for covering those costs.

Is there a tax deduction for non-for-profit organizations?

Tax regulations are handled on a state-by-state basis. Please communicate your tax needs at time of booking. Also, proof of tax exempt certification must be provided.

How do you handle change of plans?

Generally, we can accommodate just about any changes to your trip. When changes involve moving up or postponing your trip, this is generally handeled as a cancelation and rebook. We can sometimes waive cancelation fees on re-booking as long as there is availability, the same bus partner is used, and the total cost of your trip does not change.

Do I need to find a hotel room for the driver?

Typically, it is the responsibility of the client to find a room for the driver. Often a hotel will include a complimentary room for the driver if you have a large group staying at the hotel.

What if my bus is late or has a breakdown?

Coast To Coast Tours has a 24-hour rapid response line to assist you in any emergency.

Can I get proof of insurance?

Yes, Coast To Coast Tours only partners with operators who have a minimum of $5 million in insurance. If necessary, we can get you proof of insurance after your booking.

Does Coast To Coast Tours do convention transportation?

Yes, your account executive will work to ensure your event transportation is handled.

Can you provide ground handlers?

Just let your account executive know, and Coast To Coast Tours will tailor this service to meet your needs.